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Orders
Below are some of are common questions about orders
Can I exchange my item?
At Gava, we prioritize your satisfaction and strive to ensure you love your purchase. If you're not
completely satisfied, we offer hassle-free returns and exchanges in our region.
I need to return my order?
We at Gava, gladly accept returns within 14 days of the order being delivered to the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It
must not be washed or altered in any way. Returns will not be accepted if the original tag has been cut
off.
What should I do if I have received the wrong item?
In the unlikely event you receive the incorrect item, please contact us via “Contact Us” page and we
exchange it for you free of charge.
How many business days until my purchase arrives?
It depends on the countries you are at: in Kosova the order arrives in 1-2 Business Days, in Albania and
North Macedonia it arrives in 3-5 Business Days. In other countres, it depends on the zones you are at, it
takes approximately 3-10 Business Days, excluding the national holidays and the day of order.
Will I be charged Customs fees?
As all orders are currently shipped from Kosova, you may be subject to additional import fees,
depending on the price of your purchase.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can You help with a damaged product?
We apologize that you received a damaged item. If it could be possible, we would want to send us a
photo in our WhatsApp with your information and we would be happy to help you with a resolution.
Please note, any damaged item outside of a 14 Day Return window cannot be returned or refunded.
My package is missing. Can you help?
Please contact us if you have not received your Delivered order or it has been lost in transit by the
carrier and we would love to assist you.
Do you ship internationally?
Yes, of course. We offer standard shipping options to most countries.
What payment options do you accept?
We accept Visa, MasterCard, PayPal, and Cash on delivery in most countries.
What size should I have?
Please, check out the Gava Size Guides to find you exact size that fits perfectly on you at “Size Guides”.
How do I wash/care for my Gava items?
We provide washing instructions on all product listings, inside the garments themselves and advise
where possible to hand wash.